CSS Corp, a global customer experience (CX) and technology provider, and Uniphore, a leader in conversational automation, today announced a strategic partnership and agreement. This partnership will help companies proactively improve their customer experiences by analyzing customer conversations and ensuring they are truly heard and understood. It will also drive IT innovation in the contact center landscape by leveraging Uniphore’s cutting-edge conversational AI technology and CSS Corp’s systems integration and implementation expertise to develop next-generation value propositions for customers.
With more than two decades of expertise in IT services, consulting, managed services, and technology assistance to businesses and consumers, CSS Corp has leveraged key product and platform partnerships to deliver customer experiences exceptional. A leader in providing the most complete, powerful and user-friendly solutions for businesses, Uniphore combines conversational AI, computer vision, emotion and tone analysis, workflow automation, in a single platform. integrated to transform and democratize customer experiences across industries. CSS Corp‘s domain expertise and market reach, combined with Uniphore’s unique platform that detects customer emotions, sentiments and intentions, will transform the way organizations effectively optimize their service experience and drive customer satisfaction and loyalty.
“Often, customer voices go unheard, feelings are ignored, and needs go unnoticed due to siled interactions across different channels. To improve the customer experience, organizations must continue to evolve their ways of knowing what users think, feel and want,” said Sid Victor, SVP, Sales and Solutions at CSS Corp. “We are excited that this partnership brings together unique capabilities to equip businesses with new tools and technologies that deliver personalized experiences to customers throughout their journey, from the moment they contact a business until their issue is resolved. resolved. We believe that by leveraging new era technologies, intelligent data-driven decision making and delivering unique value propositions to customers, we are well positioned to disrupt the market..”
“With business models continuing to shift to remote working, customer experience has never been more important than it is today,” said Jafar Syed, SVP, Global Head of Distribution, Strategic Alliances and Partnerships. “Combining Uniphore’s industry-leading conversational AI technology with CSS Corp’s deep experience in supporting business and consumer technology, is a winning recipe for delivering the best customer experience to customers. companies around the world.”
CSS Corp is also part of Uniphore’s Unite partner program. The program includes essential resources to support the partner lifecycle and enable them to leverage Uniphore’s best innovating technology to expand their portfolio and profitability.
About CSS Corp
CSS Corp is a global, industry-disrupting provider of customer experience services and technology with a unique intersection of industry-leading proprietary solutions, resilient operations and innovative business engagement models. The company is a digital transformation partner of choice for its customers, who include the world’s top innovators across all industries, from mid-market players to large enterprises. Its diverse team of more than 11,200 customer-centric thinkers, collaborators and co-creators across 20 locations worldwide are passionate about helping customers succeed through intelligent, automation-driven results. To learn more, please visit https://www.csscorp.com