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TECH DATA LAUNCHES AN ENHANCED CLOUD SUPPORT SERVICES OFFER IN EUROPE; ELITE CSS offers increased choice and flexibility with a wide range of basic and optional a la carte service modules

Barcelona, ​​SpainTechnical data (https://channelstar.us14.list-manage.com/track/click?u=cb64b975bf45371e740fe24cc&id=fa68c37934&e=244bc0ef58) , a TD SYNNEX (NYSE: SNX), today announced the launch of an enhanced cloud support services program for its partners in Europe. The new service framework, known as the ELITE Cloud Support Service (CSS) partner program, is designed to provide a wide range of highly flexible, granular and customizable options, allowing partners to build a portfolio of cloud services and profitable licenses based on their business goals. and stimulate the growth of end customers.

Partners can choose between the main and extended ELITE CSS partner program options in co-branded or white-labeled versions. The program includes one, which are billed on a per-usage basis in a flexible structure that allows partners to create tailor-made service packages based on individual customer needs. Modular add-ons include direct end customer access, in which Technical data responds directly to end customer requests rather than going through the partner; Custom SLAs, reducing response times for critical issues; discounts for managed technical data services; Technical Data Academy offerings; and access to Tech Datas Click 2 Run Solutions.

Denis Fouquet, Vice President, Cloud and Software, Europe, Technical data Said: The ELITE CSS program enables partners to transform their cloud service capabilities with a relatively low investment, leveraging the scale and cloud specialization of Technical data. The program heralds a new era for cloud services, allowing the partner to develop truly personalized service offerings by mixing and matching the many add-ons and white-label options. We believe this sets a new standard for customer-centric cloud services that will quickly become a staple for our partners and their end customers.

Partners can create their tailor-made ELITE CSS portfolio, based on the following services: Multi-channel partner and end-user access Maximum priority of tickets 24/7 incident management Guaranteed initial response time SLA Multilingual support Cloud tickets unlimited Support for on-premises and hybrid environments options Premier support for partners L3 escalation path when needed For more information on the Tech Datas ELITE CSS Partner Program, visit: 24/7 Cloud support services (techdatacloud.eu) (https://channelstar.us14.list-manage.com/track/click?u=cb64b975bf45371e740fe24cc&id=e80b31329b&e=244bc0ef58) .

Picture: Denis Fouquet, Technical data.


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** About technical data

Technical data is a TD SYNNEX business. TD SYNNEX (NYSE: SNX) is a leading global distributor and aggregator of solutions for the IT ecosystem. Were an innovative partner helping over 150,000 clients in over 100 countries to maximize the value of technology investments, demonstrate business results and unlock growth opportunities. Based at Clearwater, Florida, and Fremont, California, TD SYNNEX 22,000 employees are dedicated to bringing together compelling IT products, services and solutions from more than 1,500 leading technology providers. Our Edge-to-Cloud portfolio is anchored in some of the fastest growing technology segments including cloud, cybersecurity, big data / analytics, IoT, mobility and everything as a service. TD SYNNEX is committed to serving customers and communities, and we believe we can have a positive impact on our people and our planet, by intentionally acting as a respected corporate citizen. We aspire to be a diverse and inclusive employer of choice for talent across the IT ecosystem.

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Media contact: George Troughton Communications Director, Europe +34 932970222 [email protected] (mailto: [email protected])

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