WOODLAND HILLS, Calif. – The Miami-Dade County Department of Finance selects CSS IMPACT Financial Cloud Ecosystem as its “NextGen” credit management and collections platform, “IMPACT | HD 2.0”. CSS, Inc., the developers of “IMPACT | HD 2.0”, is the leading provider of “NextGen” cloud financial collection and ecosystem platforms with its fully integrated omnichannel digital engagement subsystems that include AI (artificial intelligence) voice agent bots, SMS and email digital engagement broadcasters, ACD Dialer, with voice and chatbots communicating in a human-like natural language format that will answer common questions, answer to incoming chats and text messages, accept and negotiate payments, verify consumers, and much more – specifically aimed at government as well as private companies in the financial services industry.
CSS’s Cloud Collections Ecosystem platform removes the prohibitive costs of acquiring “NextGen” omnichannel credit and debt management technology, enabling system administrators to automate and improve critical day-to-day processes. Metropolitan municipalities, such as the City and County of San Francisco, Santa Clara County (the seat of Silicon Valley), and now Miami-Dade County, are all leveraging CSS Financial Cloud technology to deliver a system centralized enterprise platform with built-in functionality Out-of-the-box automation with a frictionless “Digital First” customer engagement platform while effectively streamlining county labor resources, increasing focus on revenue management strategies and customer service.
Miami-Dade is a growing technology hub, ranging from entrepreneurial tech startups, regional businesses and Fortune 500 companies. The local industry includes companies active in the following sectors: digital media, logistics technology, data centers, technology administrative support, simulation technology, mobile applications, computer science technology and tourism technology. In keeping with this rapidly changing industry, professionals are taking advantage of the growing number of networking events and conferences that bring together entrepreneurs, investors and coaching professionals looking to capitalize on new products and services.
The county’s selection of cloud-based financial ecosystem platform CSS Collections aligns with its commitment to invoke next-generation digital technology and processes to improve service to its citizens.
“CSS is truly honored to have been selected by Miami-Dade County to implement our first “NextGen” digital financial ecosystem. The CSS IMPACT financial ecosystem will allow the county to leverage our suite of tools credit and debt management automation to streamline business processes in an efficient and transparent manner, while providing a digital customer service experience to its citizens.We are extremely excited about this partnership and look forward to looking forward to a long-term relationship with Miami-Dade County,” said Carl A. Briganti, president of CSS, Inc.
To learn more about how municipalities benefit from the CSS cloud financial ecosystem, please download our brochure at http://brochure.cssimpact.com or visit us at http://www.cssimpact.com or call 877.277.4621.
About Miami-Dade County – Department of Finance
Miami-Dade County is the seventh most populous county in the United States with an estimated population of 2.7 million. It is also the third largest county in Florida by land area, at 1,946 square miles. The county seat is Miami, the major city in South Florida.
Miami-Dade County is one of three South Florida counties that make up Miami-Ft. Lauderdale-West Palm Beach metropolitan area.
One of Miami-Dade County’s strategic advantages is the NAP of the Americas, one of the world’s few Tier 1 network access points and a high-speed connection for data, voice, and video traffic across the Americas and Europe. Other data centers include Telefonica USA, ColoHouse, QTS, and Miami Data Vault.
For more information, please visit https://www.miamidade.gov
About CSS, Inc.
CSS is a leading provider of end-to-end cloud financial ecosystem platforms and contact center solutions focused on machine learning “Ai” (artificial intelligence) Digital consumer engagement with virtual agents d ‘Built-in conversional AIs that can accept payments, negotiate, and answer common business questions that generate and manage receivables, payments, collections, and mass revenue. By providing cloud-based cognitive technology for financial ecosystems, CSS helps municipalities and businesses improve and automate all of their day-to-day financial, consumer engagement, and business processes. For more information, download our brochure at http://brochure.cssimpact.com or visit us at http://www.cssimpact.com or call 877.277.4621.