BANGALORE, India, November 3, 2021 /PRNewswire/ — CSS Corp, a global provider of technology and customer experience services, today announced that it has been named the “Best Outsourcing Provider 2021” by the International Customer Management Institute (ICMI). The company was named the winner of the ICMI Global Contact Center & Digital Experience Expo event. This year, the virtual event brought together more than 2,000 contact center leaders and innovators from around the world.
Over the past few years, CSS Corp has significantly enhanced its capabilities in the customer experience and support space by transforming customer support from an effort-driven ecosystem to an intelligence-driven ecosystem. The company’s prowess in leveraging new era solutions and AI-driven platforms, coupled with differentiated business models, has enabled it to consistently deliver business results to its customers. Its digital-infused operations have allowed the company to remain agile and adapt to the rapidly changing industry landscape.
Speaking on occasion, Sunil MittalCEO of CSS Corp, said: “We are delighted to be recognized as the Best Outsourcing Provider of the Year 2021 by ICMI. Over the past few years, CSS Corp has positioned itself as a leader in driving results-driven CX transformation for our clients. Our extensive domain expertise, global delivery capabilities, strategic investments in future-ready technology platforms, and training of our resources make us a preferred and trusted outsourcing partner for our clients.”
“In the services landscape, we understand that one size does not fit all, which is why we strive to design customized and scalable solutions that fit into our customers’ business environments. This award is a testament to our continued pursuit of service excellence, driven by our values of customer focus, deep technology capability and a spirit of co-innovation with our customers,” Sunil added.
“Each year, the best in the contact center industry showcase their innovation at the ICMI Awards, and this year’s winners should be doubly commended for excelling during a turbulent time.“, said Craig Idlebrook, Program Manager, ICMI Global Contact Center Awards.
The Global Contact Center Awards honor and recognize companies, contact centers and individuals who provide a platform for leadership, vision, innovation and strategic achievement within the contact center industry.
About CSS Corp
CSS Corp is a global, industry-disrupting provider of customer experience services and technology with a unique intersection of industry-leading proprietary solutions, resilient operations and innovative business engagement models. The company is a digital transformation partner of choice for its customers, who include the world’s top innovators across all industries, from mid-market players to large enterprises. Its diverse team of more than 10,000 customer-centric thinkers, collaborators, and co-creators across 19 locations worldwide are passionate about helping customers succeed through intelligent, automation-driven results. The company overcame macroeconomic headwinds to become the industry’s fastest growing and most award-winning company in its revenue range. To learn more, please visit https://www.csscorp.com
The International Customer Management Institute (ICMI) is the world’s leading provider of comprehensive resources for customer management professionals – from frontline agents to executives – who want to improve the customer experience and increase efficiency at all contact center levels. Since 1985, ICMI has helped over 50,000 organizations in 167 countries through training, events, advice and information resources. ICMI’s experienced and dedicated team of industry insiders, trainers and consultants are committed to helping you increase the strategic value of your contact center, optimize your operations and improve your customer service. .
For more information on the 2021 Global Contact Center Awards program, click here.
SOURCE CSS Corp