BARRANQUILLA, Colombia – (COMMERCIAL THREAD) – CSS Corp, a global provider of technology services and customer experience, today announced the launch of its new global delivery center in Barranquilla, Colombia. The new center will leverage highly skilled local talent with multilingual capabilities to provide technical support and IT services to customers. The move is part of CSS Corp’s global expansion strategy to meet growing business needs while enhancing its nearshore capabilities. With this launch, CSS Corp now has 4 delivery centers in Latin America – 3 in Costa Rica and 1 in Colombia.
With a population of 2.3 million, Barranquilla is an emerging pole of outsourced services in Colombia with an attractive business environment, ease of access and the availability of diverse and high-quality talent and technical skills. It had the lowest unemployment rate and the highest consumer confidence index during the pandemic, and is ranked seventh among the top 25 cities in the Americas for investment promotion and strategy.
The new state-of-the-art facility will be equipped to provide diverse and world-class services. For starters, CSS Corp will enable a 100% WFH model that prioritizes employee safety and well-being. The center will employ around 150 professionals for CSS Corp’s first customer served from Colombia, Ingenico, a global leader in payment services. The team will provide multilingual support in English, Spanish and Portuguese and will have up to 500 employees over the next two years with the addition of new client portfolios.
Sunil Mittal, CEO, CSS Corp, noted, “We are delighted with the launch of our operations in Colombia. The new Barranquilla center will strengthen our rapidly growing presence in Latin America and provide additional access to the unique capabilities and skills that Colombia’s dynamic talent landscape brings to the table. It will also provide flexibilities to deliver compelling value and efficiency at scale to our global customers. ”
Eric Duforest, COO at WorldLine TSS, noted, “The launch of the CSS Corp center in Colombia is an important step in our journey of expanding partnership with the company. This center will serve as a hub for the global operations in Spanish of Ingenico, a brand of Worldline. The customer service and helpdesk team of over 150 members will start by supporting Ingenico’s Spanish and Mexican customers in the initial phase, and will expand to other Spanish-speaking countries in the near future.
“With a world-class telecommunications infrastructure, Barranquilla is the epicenter of human talent and good quality of life in Colombia. We believe that this center will be a strategic lever to increase our capacities for our growing clientele on a global scale.,” noted Jayagopi Andhoor, Senior Vice President and Head of LATAM, CSS Corp.
CSS Corp launched its first center in Latin America with Costa Rica in August 2013, followed by two more centers to meet the ever increasing demand from global customers. The number of employees at CSS Corp Costa Rica has grown 2.5 times over the past two and a half years, recently passing the 1,000 mark.
About CSS Corp
CSS Corp is a global provider of technology services and customer experience, disrupting the industry with a unique intersection of leading proprietary solutions, resilient operations and innovative business engagement models. The company is a partner of choice for the digital transformation of its customers, which include the world’s leading innovators in all sectors, from mid-market players to large corporations. Its diverse team of more than 10,000 customer-centric thinkers, collaborators and co-creators in 19 global locations are passionate about helping customers succeed through intelligent automation-driven results. The company has weathered macroeconomic headwinds to become the industry’s fastest growing and most award-winning company in its revenue line.
To learn more, please visit https://www.csscorp.com
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