This is the second year in a row that ISG has recognized the company as a leader in the AI and analytics quadrant
BANGALORE from India, November 11, 2021 / PRNewswire / – CSS Corp, a global provider of technology and customer experience services, today announced that it has been recognized as a global leader in the ISG Provider Lens ™ Contact Center – Customer Experience Services Global 2021 report by Information Services Group (ISG), one of the world’s leading technology research and consulting firms.
ISG Report Highlights CSS Corp’s Digital Capabilities to Meet Evolving Business Needs for Well-Orchestrated Intelligent Automation Capabilities and to Deliver Higher Productivity, Cost Optimization, Improved Data Accuracy and Customer Experience exceptional. CSS Corp‘s ability to continuously invest, improve and innovate has helped it secure a leadership position in the CX AI and Social Media and Analytics Quadrants of the report. He is also positioned as a Product Challenger in the Digital Operations and Work-From-Home CX Services quadrants of the report.
The company received this recognition for its proprietary AI and analytics-based solutions and automation-based operations, which have stood out in the customer experience service provider landscape. With its technological approach to customer experience complemented by a strong global team of professionals and innovative business models, CSS Corp has established itself as a compelling alternative to traditional contact center service providers. The company’s flagship CX transformation platform, CSS EDISON ™ is an end-to-end, cloud-based modular intelligent platform that delivers a superior experience for customers and employees through a unique combination of intelligent modules easy to deploy and top-notch professional services. , and results-driven business models. The platform has already received rave reviews from industry analysts and received positive customer reviews for being a results-driven solution.
Sunil Mittal, CEO of CSS Corp, noted, “We are proud to be once again recognized as a leader by ISG. The customer engagement layer in organizations has gained unprecedented strategic importance today. Our solutions empower our customers to unlock the value of digitalization, transform customer engagement, and deliver unparalleled customer experiences that drive business results. This recognition is a testament to our ability to deliver world-class CX and support, made possible by innovative technology solutions, resilient operations and disruptive business models to maximize the value we deliver to our customers.. “
Namratha Dharshan, Senior ISG Analyst, noted, “It’s great to see CSS Corp recognized for the second time in a row. CSS Corp has excelled and managed to carve out a niche in a crowded CX marketplace by bringing AI and analytics capabilities to its clients. They have also been successful in deploying and delivering tangible results to their clients in all geographies. Their continued investment and innovation, coupled with a highly differentiated pricing model, is an important factor to consider for companies to engage with CSS Corp and explore the art of the possible. “
About CSS Corp
CSS Corp is a global provider of technology services and customer experience, disrupting the industry with a unique intersection of leading proprietary solutions, resilient operations and innovative business engagement models. The company is a partner of choice for the digital transformation of its customers, which include the world’s leading innovators in all sectors, from mid-market players to large corporations. Its diverse team of more than 10,000 customer-centric thinkers, collaborators and co-creators in 20 global locations are passionate about helping customers succeed through intelligent automation-driven results. The company has weathered macroeconomic headwinds to become the industry’s fastest growing and most award-winning company in its revenue line. To learn more, please visit https://www.csscorp.com
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About ISG (Information Services Group)
ISG is one of the world’s leading technology research and consultancy firms. A trusted business partner to more than 700 customers, including more than 75 of the world’s 100 largest companies, ISG is committed to helping businesses, public sector organizations, and service and technology providers achieve operational excellence. and faster growth. The company specializes in digital transformation services including automation, cloud and data analytics; procurement advice; managed governance and risk management services; network operator services; design of strategy and operations; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Connecticut., ISG employs more than 1,300 digitally-ready professionals operating in more than 20 countries, a global team known for its innovative thinking, market influence, deep industrial and technological expertise, and research and analysis capabilities. world-class based on the industry’s most comprehensive market. The data. For more information visit www.isg-one.com.
SOURCE CSS Corp