Bengaluru (Karnataka) [India]November 11 (ANI/PRNewswire): css corpa global provider of technology and customer experience services, today announced that it has been recognized as a Global Leader in the ISG Provider Lens™ Contact Center – Customer Experience Services Global 2021 report by Information Services Group (ISG)a world leader in technology research and consulting.
ISG Report Highlights CSS Corp’s Digital Capabilities to Meet Ever-Evolving Business Needs for Well-Orchestrated Intelligent Automation Capabilities and to Deliver Increased Productivity, Cost Optimization, Better Data Accuracy and Customer Experience exceptional. CSS Corp’s ability to continuously invest, improve and innovate has helped it secure a leadership position in the AI & Analytics and Social Media CX quadrants of the report. It also positions itself as a Product Challenger in the digital operations and work-from-home CX services quadrants of the report.
The company received this recognition for its proprietary AI and analytics-based solutions and automation-focused operations, which stood out in the landscape of customer experience service providers. With its technology-driven approach to customer experience, complemented by a strong global team of professionals and innovative business models, CSS Corp has established itself as a compelling alternative to traditional contact center service providers. The company’s flagship CX transformation platform, CSS EDISON™ is an end-to-end cloud-based modular intelligent platform that delivers superior customer and employee experience through a unique combination of easy-to-deploy intelligent modules and first-class professional services. , and results-driven business models. The platform has already received rave reviews from industry analysts and received positive feedback from customers for being a results-driven solution.
Sunil Mittal, CEO of CSS Corp, said, “We are proud to once again be recognized as a leader by ISG. The customer engagement layer in organizations has gained unprecedented strategic importance at present. Our solutions enable our customers to unlock the value of digitization, transform customer engagement, and deliver unparalleled customer experiences that drive business results. This recognition is testament to our abilities to deliver best-in-class CX and support, enabled by innovative technology solutions, resilient operations and disruptive business models to maximize the value we deliver to our customers.
Namratha Dharshan, Chief Analyst at ISG, said, “It’s great to see CSS Corp being recognized for the second time in a row. CSS Corp has excelled and successfully carved out a niche in a crowded CX market by bringing AI and analytics capabilities to its clients. They have also been successful in deploying and delivering tangible results to their clients across all geographies. Their continued investment and innovation, coupled with a highly differentiated pricing model, is an important factor for companies to engage with CSS Corp and explore the art of the possible.
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