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CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support Experience

SAN JOSE, Calif., Feb. 24, 2022 /PRNewswire/ — CSS Corp and SupportLogic announced a strategic partnership to help companies proactively improve their customer support experience by preventing escalations, improving backlog management and reducing barriers to customer adoption. The partnership will also see SupportLogic and CSS Corp execute several joint go-to-market programs to popularize the value proposition of improving customer experience (CX) and support experience (SX) in support-based environments. on the cloud by leveraging the power of AI and NLP. . This helps reduce customer churn rates and improve turnaround times through automated case management.

With over 25 years of expertise in IT services, enterprise and consumer technology support, and managed services, CSS Corp has worked closely with multiple product and platform companies across all industries, and supported them. helped create exceptional customer experiences through innovation. SupportLogic offers the world’s first Support Experience (SX) platform that enables businesses to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX™ uses AI to extract and analyze customer sentiment signals and provide recommendations and collaborative workflows. Together, the two companies will help organizations’ service and support teams effectively optimize the service experience and drive satisfaction and loyalty, while increasing revenue.

In the support and service economy, delivering an exceptional customer experience is paramount. We often find that customer sentiment is overlooked in support conversations and that’s where our partnership with SupportLogic will come in. SupportLogic’s Unique SX combined with our deep understanding of client businesses and integrated IT solutions, will help companies orchestrate industry-specific business outcomes for client companies. This could be a game-changer as we would redefine the landscape of customer support experience by shifting from reactive to proactive support models, transforming support operations with AI, and optimizing multiple use cases in support organizations, noted Ajay Tyagi, executive vice president at CSS Corp.

CSS Corp brings domain expertise and market reach that will enable SupportLogic to expand its global footprint faster and help even more organizations transform their responsive break-and-fix support experience. into more proactive and intelligent offers for each customer.“, noted John Kelly, chief revenue officer at SupportLogic. “We are excited about the potential this partnership brings to the table to drive growth for both SupportLogic and CSS Corp..”

“Aligning with a global customer experience leader like CSS Corp not only helps SupportLogic grow our footprint in new markets, it also helps CSS Corp solidify its status as a trusted advisor among many support organizations. who for years have relied on them for digital transformation projects. When innovators like CSS Corp and SupportLogic come to market together, it has a ripple effect. It brings much-needed attention to a pervasive problem that has plagued customer support teams for decades; that customer support is now largely responsive. We are extremely pleased to announce this strategic partnership and look forward to the road ahead of us,” noted Dave Feliu, Director of Global Channels and Alliances at SupportLogic.

This partnership will leverage the resources, technologies, expertise and market presence of both companies, including technical collaboration to develop next-generation value propositions for customers. This move is part of CSS Corp’s overall strategy to use innovative solutions to influence clients’ business results.

About CSS CorpCSS Corp is a global, industry-disrupting provider of customer experience services and technology with a unique intersection of industry-leading proprietary solutions, resilient operations and innovative business engagement models. The company is a digital transformation partner of choice for its customers, who include the world’s top innovators across all industries, from mid-market players to large enterprises. Its diverse team of more than 11,000 customer-centric thinkers, collaborators, and co-creators across 20 locations worldwide are passionate about helping customers succeed through intelligent, automation-driven results. The company overcame macroeconomic headwinds to become the industry’s fastest growing and most award-winning company in its revenue range. To learn more, please visit https://www.csscorp.com.

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About SupportLogic

SupportLogic offers the world’s first Support Experience (SX) platform that enables businesses to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX uses AI to extract and analyze customer sentiment signals from structured and unstructured data and provides recommendations and collaborative workflows. SupportLogic helps global companies like Databricks, Qlik, Nutanix, Rubrik, and Snowflake prevent customer escalations, reduce churn, and improve the customer support experience. To learn more, visit supportlogic.com.

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SOURCE Support Logic